Cookies

Our cookie policy

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, a computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

  • First-party cookies (cookies set by us (Forward Heating)
  • Third-party cookies (cookies set by other sites through our pages if used)
  • How to control and delete cookies

What are cookies?

Cookies are small text files that websites save to your computer. The cookies used by government websites don’t contain any of your personal information, and we can’t use them to find out who you are.

These pieces of information are used to improve services for you through, for example:

  • remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
  • remembering information you’ve given (e.g. your postcode) so you don’t need to keep entering it
  • measuring how you use the website so we can make sure it meets your needs

To learn more about cookies and how to manage them, visit AboutCookies.org. There’s also a cookies awareness video (below).

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit the About Cookies website, which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may have an impact upon the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

Local Shared Objects (Flash cookies)
Some of our pages include videos embedded from YouTube, which uses the Adobe Flash Player. To improve user experience, Local Shared Objects – or Flash cookies as they are commonly known – are employed to provide features such as auto-resume and for saving your preferences. Flash cookies are stored on a user’s terminal much the same as cookies are, however it is not possible to manage them at browser level in the same way. How to delete or disable Flash cookies